FAQ
Helpful Information
WHEN WILL I RECEIVE MY PACKAGE?
Processing time:
Due to COVID-19, there is a possible delay in delivery time. It will take approximately 3-10 days to process your order (this does not include shipping times). Orders are usually fulfilled once a week.
You will receive an email with a tracking number after it's been processed and dispatched.
Estimated shipping times:
Canada: Fully tracked 2 - 8 business days
United States: Fully tracked 2 - 9 business days
International: Tracked 20 - 75 business days
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DO YOU SHIP INTERNATIONALLY?
Yes, I currently ship to Canada, The United States as well as Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Russia, United Kingdom, Singapore, South Korea, Spain, Sweden, and Switzerland.
CAN I MAKE CHANGES AFTER MY ORDER HAS BEEN PLACED?
I can't guarantee that I will be able to make changes, but please contact me at hello@hiashleymonique.com and I'll do my best to help you. The earlier you send an email, the more likely I will be able to make adjustments.
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CUSTOMS & IMPORT TAXES
Your local customs office may charge a customs/import fee. Buyers are responsible fo any customs or import taxes that may apply. Please be aware of any fees your local customs office may charge before placing your order.
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ARE YOU AVAILABLE FOR COMMISSIONS?
Yes ! I offer commission services for clients such as custom paintings, digital drawings, EP covers, artwork on clothing, and more. Prices on commissions vary depending on the type of artwork that is being requested, sizing, supplies, and the amount of time needed to complete the commission. Once the client has made a request for a commission, I will be able to give a quote on the price and an estimated time frame of the commission to be completed. Once payment is received, the commission process begins.
Send an email to hello@hiashleymonique.com
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DO YOU OFFER REFUNDS?
ALL purchases from the hi Ashley Monique shop are final sale, non-exchangeable, and non-refundable, that includes fine art prints, stickers, original paintings, commissions, accessories, and all other merchandises. However, under these exceptions may apply:
If you receive an item(s) that is defected, bent, or damaged, you may get a free replacement of that same item(s). If this happens, please send a message to the hello@hiashleymonique.com with your order #, your first and last name, a photo attachment of the defected item(s), and a brief description of what happened. We'll be more than happy to send you over a free-replacement at no additional cost. Thank you
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If you are facing any issues or need to contact me about your order send an email with your order number to hello@hiashleymonique.com and I’ll get back to you as soon as I can!
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